Why UX Need To Be At The Heart Of Your Digital Transformation

Sarfaraz Chowdhry
Salik Bin Siraj
Tariq Siddiqui
Shahnawaz Dhamankar
January 21, 2023


User experience (UX) makes software, a website, a mobile app, or a business application more ergonomic, accessible, intuitive, and enjoyable to use by employing Design Thinking techniques.

Today’s users have higher expectations. They are accustomed to having simple-to-learn, simple-to-use, and enjoyable technologies at their disposal in their daily lives.

Many of the procedures, transactions, and technological advancements that go under the label of “digital transformation” are only as good as the user experience they provide. When user experience (UX) isn’t at the center of digital transformation, the results are frequently less than desirable.

What Makes A Good User Experience (UX)?

The corporate landscape is evolving at a breakneck speed. Every decision in this landscape is now made with the customer’s needs in mind. According to digital transformation best practices, the company’s business plan must be aligned effectively with its technical capabilities and its customers’ needs, wants, and aspirations. Failure to achieve a harmonious balance between the two entities will squander your resources and leave customers unhappy.

According to a recent study by the Design Management Institute, customer-centric businesses routinely outperform their direct competition year after year. According to the same analysis, a $10,000 investment in a design-centric company would provide 228 percent higher returns over a decade than a $10,000 investment in the S&P 500.

With this in mind, it’s evident that strong UX requires correct viability, feasibility, and desirability assessments.

The ability to choose the right technology. Desirability in terms of being able to recognize and respond to user wants. Good UX must continuously respond to the latter three aspects, whether creating software, a website, or a mobile application. It helps people achieve their goals, reach their objectives, and improve their product or service experience.

Great UX Drives Digital Transformation Success

The best user experience will keep customers engaged with a firm, offer a competitive advantage, and increase revenue. In this spirit, effective UX is essential for digital transformation.

According to a 2019 Forrester Research study, businesses create mobile apps to achieve a balance between user experience and their overall digital transformation strategies. In fact, 61% of participants said that mobile apps are an important part of their digital transformation strategy, and they are designed to support at least three staff roles, like Business-Technology Liaisons, Security, and Marketers.

Both the user and the company’s internal staff recognize the importance of human value. When UX is integrated seamlessly with digital transformation efforts, it can increase internal cooperation, employee happiness, and retention rates, much like the mobile application built to accommodate three or more staff functions.

In a nutshell, these projects aim to assist end-users by providing internal employees with the tools and resources they need to respond more quickly and efficiently. The following questions can assist UX in becoming a key component of digital transformation strategies.

UX strategists can help firms answer the questions listed above. UX strategists can also assist in the implementation of solutions that benefit both the user and the business. The latter method’s duality facilitates the current move to a mostly user-centric strategy across corporate landscapes.

Join Migration Towards User-Centric Approaches

More than sheer resolve is required to make a move from “selling” exceptional customer service to encouraging an excellent customer experience. Organizations must recognize that adopting a user-centric strategy is the only way to select the right technology products.

The knowledge that product teams must be equipped with the data needed to define consumer experiences is critical to a successful digital transformation.

Whenever possible, the consumer experience must be considered. At all stages of the digital transformation journey, the end-user must be considered, from building rigorous and repeatable processes for speaking with actual consumers to acquiring behavioral, analytics, and user experience data.

The UX researcher, much like the UX strategist, is responsible for validating the proposed solution at the enterprise level. The strategist and researcher must work together to be the champions that users need to keep buying the company’s products or services.

It’s simple to answer a) who our users are and b) how we tackle their problems or challenges when you use a user-centric approach.

A collaborative, iterative effort will lay the groundwork for a successful digital transition. UX strategists are in charge of identifying user issues and challenges, and UX researchers can solve problems and challenges. However, the strategist’s and researcher’s efforts will be in vain without the correct UX strategyand best-practice approaches.

Implement appropriate UX strategy and best practices approaches

It is nearly impossible to integrate UX into a company’s digital transformation path without an adequate study of user demands. Understanding consumer demands can be accomplished through surveys, workshops, and analyzing customer behavior trends.

UX designers will use the information acquired from these procedures to generate user profiles and experience maps. The data will also aid UX designers in identifying potential roadblocks and their remedies. Implementing the right UX strategy becomes more manageable when carefully studying the following components.

UX can lead to demonstrable and significant commercial results when thoroughly considering the above elements. From fewer data errors to lower training expenses to higher cost and time savings, an innovative approach to UX has various advantages.

Achieving these benefits is possible when design thinking is brought to the forefront of digital transformation efforts.

Bring Design Thinking to the Front Line

As the name implies, design thinking is a method of solving complicated problems by applying simple design principles. Companies that want to acquire a competitive advantage should use the power of design thinking.

This cutting-edge method can assist businesses in completing digital transformations that prioritize the user. The following elements must be carefully considered while implementing design thinking.

The above steps would be performed in months (or perhaps years) using old waterfall approaches. Design thinking, fortunately, is a flexible methodology that relies on iterative and continual innovation. According to a recent Forrester survey, design thinking reduces development time by 33%. It has also cut design time in half and doubled the rate at which products (including new services and software) reach the market.

Companies that support and understand the creative process can use design thinking to generate inventive ideas and gain a competitive advantage. Finally, if businesses want to grow sales, engage customers, and develop trust, UX must be a key component throughout the digital transformation process.

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Sarfaraz Chowdhry
Salik Bin Siraj
Tariq Siddiqui
People say I have a crazy idea. So what! I'm good with crazy ideas. I'm gonna make them work.
Shahnawaz Dhamankar
Founder & Lead Strategist at Parashift Technologies Pvt Ltd and the moving force behind ideation & strategy, design and technical development insight. I help companies turn high-level digital strategies into digital realities.

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